1Our policy in short
Because the Products are digital goods delivered immediately on purchase, all sales are final and we do not offer refunds for change of mind. The exceptions below — and any rights granted to you by law — still apply.
2When we will refund
- The Product is faulty, corrupted, or materially not as described, and we can't put it right.
- You were charged in error, or made a duplicate or accidental purchase — just let us know.
- Any case where a refund is required by the consumer law that applies to you.
3When we won't refund
- Change of mind after the files have been downloaded or accessed.
- “I didn't end up using it” or “I found something similar elsewhere.”
- Cases where the kit was downloaded, redistributed, or used in breach of the Licence Terms.
- Chargebacks filed without first contacting us (please give us a chance to make it right).
4How to raise an issue
- Email support@guardrailai.store from the address you bought with, and include your order number (it's in your receipt).
- Tell us what went wrong. We aim to reply within 2 business days.
- Approved refunds are returned to your original payment method within 5–10 business days (statement timing depends on your bank).
5Your statutory rights
Nothing in this policy removes or limits any non-waivable rights you may have under the consumer law that applies to you. Where mandatory consumer protections grant you greater rights than this policy, those rights apply.
6Merchant of record
Payments are handled by our payment provider Lemon Squeezy, who acts as merchant of record and appear on your statement. Any refund is issued through the same provider, and their terms may also apply to the transaction.
7Contact
Questions about an order or a possible refund: support@guardrailai.store. If something genuinely went wrong, tell us — we're reasonable.